CHATBOT -AWS CONNECT + AWS LEX + AWS LAMBDA | 4 TO 12 YEARS | PAN INDIA
Capgemini
2 - 5 years
Bengaluru, Chennai, Hyderabad, Mumbai, Pune
Posted: 23/06/2025
Job Description
• Design, develop, and maintain voice and chatbots using Amazon Lex.
• Integrate Lex bots with Amazon Connect for seamless customer experience.
• Configure Amazon Connect contact flows, queues, routing profiles, and Lambda integrations.
• Develop and deploy AWS Lambda functions for backend logic and Lex fulfillment.
• Collaborate with cross-functional teams to understand requirements and deliver effective solutions.
• Monitor and optimize bot performance, ensuring high availability and responsiveness.
• Troubleshoot and resolve issues related to AWS services and integrationsYour ProfileRequired Skills:
• Strong experience with Amazon Lex and Amazon Connect.
• Proficiency in AWS services such as Lambda, CloudWatch, DynamoDB, S3, IAM, and API Gateway.
• Programming knowledge in Node.js or Python.
• Experience with contact center workflows and customer experience design.
• Understanding of NLP and conversational design best practices.
• Familiarity with CI/CD processes and tools in the AWS ecosystem.Good to Have:
• AWS Certification (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect).What you’ll love about working hereChoosing Capgemini means having the opportunity to make a difference, whether for the world’s leading businesses or for society. It means when the future doesn’t look as bright as you’d like, you have the opportunity to make change: to rewrite it.When you join Capgemini, you don’t just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future. You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive Learning & Development programs. With us, you will experience an inclusive, safe, healthy, and flexible work environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in our Corporate Social Responsibility and Sustainability initiatives. And whilst you make a difference, you will also have a lot of fun.About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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